If you feel the services and products you purchased are incorrect in some way we want to try make things right.
Simply fill in the form below, clearly state the reason you want a refund and name the services and products you want a refund for.
Once you submit the request you will receive an auto response from us. That just lets you know we’ve got your request.
Once we’ve had a chance to review your request we will be in touch.
Where we feel a refund is required we will attempt to process the refund as quickly as possible however it can often take longer than we would like as the payment systems we use have their own time frames that they work to.
If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs [– up to 2nd class postage only]).
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.
We process all refunds to the original card used when you placed your order or made your booking.