Here at A New Beginning Therapies Limited we pride ourselves on excellent customer service.
We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by Courier or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel within 5 days. We only send deliveries to the UK Mainland and nowhere else.
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations.
How will my parcel be sent UK mainland?
There are some postcodes which Our Couriers do not count as UK Mainland and we cannot send there.
Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.
Standard postage cost is approximately [£3.95 / £4.95] dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.
Express Shipping postage [£5.95 (on orders before 3pm) - items will be sent using an express courier (please note they do not deliver on a Weekend).
How will I know when my order has been dispatched?
When your order has been dispatched you will receive notification advising of this.
Help! I haven't received my parcel, what should I do?
Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
If your order has been dispatched with a courier then we can track and trace it using their online system.