Cancellation Of Service
Under the Consumer Contracts Regulations 2013, you have 14 days in which to change your mind and cancel the contract starting the day after agreeing for us to provide services to you.
However, if you have booked a therapy session for a time within that 14 day period, although you can still cancel the contract, we will charge you for any services provided up to that point plus an administration fee of £25.
If you cancel the contract within that 14 day period, for any booked therapy sessions inside of the 24 hour cancellation period, you will also be charged £75 for that session(s).
Should you wish to opt-out of the course of sessions outside of the 14 day period, you will be charged in full at £75 per session for the sessions you have attended or not attended without cancelling within 24 hours, plus a £25 administration fee. A refund will be provided for any monies owed to you in accordance with our Refund Policy.
Cancellation Of A Session Or Changing The Agreed Time By You
If you wish to cancel or change the time of a booked appointment we require a minimum of 24 hours notification in writing prior to the start time of your session, otherwise the session will be charged for in full.
You can notify us of a change in appointment by stating your name, therapist, date and time of the session you wish to change by either:
1. a contact form on this website found on our contact page
2. a text to 07717 210969
3. an email to [email protected]
Please remember this is a service that you committed to undertake at your free will. The work is taken seriously and is in place to help you build a better life for yourself. It is with this in mind that we have these strict conditions attached to the sessions.
Once you have signed up for the service you have signed up to commit to all of the sessions in full. It is your responsibility to ensure that you attend the sessions on a regular basis.
Cancellation Of A Session Or Changing The Agreed Time By Us
We reserve the right to cancel an appointment at short notice. Though this is rare, as much notice as possible will be given. Your session will be re-booked at the next available appointment.
We reserve the right to refuse service to anyone for any reason at any time. If you are under the influence of alcohol, drugs or become abusive or aggressive before or during the session, we reserve the right to cancel that session immediately & that session will still be charged for.
Non-Attendance Of Sessions
If you stop coming to the sessions you have paid for, to continue with your programme you will have up to 6 weeks to make contact with us from the date of your last cancelled appointment, otherwise, ALL the remaining sessions will be lost and you will not be refunded for any remaining sessions. If you are on a payment plan any outstanding payments will still be taken.
If you fall ill or have a valid reason for not attending sessions within the course of treatment and want them to be put on hold, you MUST contact us as soon as you can to let us know. Sessions can be put on hold for a maximum of 2 months from the date of your last booked appointment.
If you struggle to get to the place where your session is held for example should you move house during your course of sessions, you can, if you wish, have any of the remaining sessions via telephone or online (such as skype or zoom).
You are invited to discuss any worries or concerns you may be having throughout your course of sessions with the therapist or Mandi Weymes, Director of A New Beginning Therapies Limited. You can contact her via this website or by phone.