The consultation is by phone and is free. If you cannot make the time that you agreed please inform us via the contact page on this website. You can cancel an arranged consultation at any time.
All sessions are changeable but they cannot be cancelled. If you wish to change the time of your booked appointment for a single session we require 24 hours notification in writing prior to the start time of your session, otherwise the session will be charged for in full.
You can notify us of a change in appointment by stating your name, therapist, date and time of the session you wish to change by either:
1. a contact form on this website found on our contact page
2. a text to 07717 210969
3. an email to [email protected]
Please remember this is a service that you committed to undertake at your free will. The work is taken seriously and is in place to help you build a better life for yourself. It is with this in mind that we have these strict conditions attached to the sessions.
Once you have signed up for the service you have signed up to commit to all of the sessions in full. It is your responsibility to ensure that you attend the sessions on a regular basis.
If you fall ill or have a valid reason for not attending sessions within the course of treatment and want them to be put on hold, you MUST contact us as soon as you can to let us know. Sessions can be put on hold for a maximum of 2 months from the date of your last booked appointment.
If you stop coming to the sessions you have paid for, to continue with your programme you will have up to 6 weeks to make contact with us from the date of your last cancelled appointment, otherwise ALL the remaining sessions will be lost and you will not be refunded for any remaining sessions. If you are on a payment plan any outstanding payments will still be taken.
Should you wish to opt out of the course of sessions during the course of treatment, you will be charged in full at £75 per session for the sessions you have attended or not attended without cancelling within 24 hours, plus a £25 administration fee. A refund will be provided for any monies owed to you in accordance with our Refund Policy.
If you cancel before you start the course of sessions you will be charged adminstration fee of £75.
If you struggle getting to the place where your session are held for example should you move house during your course of sessions, you can, if you wish, have any of the remaining sessions via telephone or online (such as skype or zoom).
If we are unable to provide the sessions in a face to face manner (such as during a lockdown period) you will be provided the sessions via telephone or online (such as skype or zoom).
We reserve the right to cancel an appointment at short notice. Though this is rare, as much notice as possible will be given. Your session will be re-booked at the next available appointment.
We reserve the right to refuse service to anyone for any reason at any time. If you are under the influence of alcohol, drugs or become abusive or aggressive before or during the session, we reserve the right to cancel that session immediately & that session will still be charged for.
You are invited to discuss any worries or concerns you may be having throughout your course of sessions with the therapist or Mandi Weymes, Director of A New Beginning Therapies Limited. You can contact her via this website or by phone.