All sessions are changeable but they cannot be cancelled.
The consultation session is by phone and is free. If you cannot make the time that you agreed please inform us via the contact page on this website.
Single Sessions & The Bronze Programme
If you wish to change the time of your booked appointment for a Single Session or the Bronze Programme, we require 72 hours notice in writing prior to the start time of your session, otherwise the session will be charged for in full.
The 12 Session Silver Programme
If you wish to change the time of your booked appointment on the Silver & Gold Programmes, we require 24 hours notice in writing prior to the start time of your session, otherwise the session will be charged for in full.
Notification In Writing
You can notify us of a change in appointment either by:
1. a contact form on this website found on our contact page
2. a text to 07717 210969
3. an email to firstname.lastname@example.org
We hold a ‘client committed approach’ which is discussed at your consultation session, therefore it is your responsibility to attend all of the sessions on a regular basis, complete the programme and ensure that all payments are made.
If you fall ill or have a valid reason for not attending sessions within the course of treatment, you MUST contact your Therapist/Coach asap and let them know. Sessions can be put on hold for a maximum of 2 months from the date of your last booked appointment.
If you have missed an appointment and do not make contact with your Therapist/Coach, to continue with your programme, then you will have up to 2 months to make contact with them from the date of your last cancelled/non-attended appointment. If we do not hear from you in that time then all the remaining sessions will be lost and you will not be refunded for any of those remaining sessions. If you are on a payment plan, you will still be charged for the remaining sessions.
Should you wish to opt out of the course of sessions, at any time throughout your course of treatment, or even if you change your mind, you will not be reimbursed for any remaining sessions. You are invited to discuss any worries or concerns you may be having throughout your course of therapy/coaching.