Cancellation Policy

The Consultation Session

The 30 minutes consultation session is Free. However, if you fail to attend and haven’t let the Therapist/Coach know, you will not be offered another free consultation, and you will be charged a fee of £30 to re-book your consultation.

The 6 Session Bronze Programme

If you wish to cancel your booked appointment on the Bronze Programme, we require 72 hours notice, otherwise the session will be charged for.

The 12 Session Silver Programme

If you wish to cancel your booked appointment on the Silver Programme, we require only 12 hours notice, otherwise the session will be charged for.

General

We hold a ‘client committed approach’ which is discussed at your consultation session, therefore it is your responsibility to attend all of the sessions on a regular basis, complete the programme and ensure that all payments are made.

If you fall ill or have a valid reason for not attending sessions within the course of treatment, you MUST contact your Therapist/Coach asap and let them know. Sessions can be put on hold for a maximum of 2 months from the date of your last booked appointment.

If you have missed an appointment and do not make contact with your Therapist/Coach, to continue with your programme, then you will have up to 2 months to make contact with them from the date of your last cancelled/non-attended appointment. If we do not hear from you in that time then all the remaining sessions will be lost and you will not be refunded for any of those remaining sessions. If you are on a payment plan, you will still be charged for the remaining sessions.

Under extreme circumstances a client can opt out of the course of therapy/coaching, however this must be discussed with the Therapist/Coach first. If you are on a payment plan and still have outstanding payments, then 25% of the remaining balance must be paid in full at the time of cancelling.

Should you wish to opt out of the course of sessions, at any time throughout your course of treatment, or even if you change your mind, you will not be reimbursed for any remaining sessions. You are invited to discuss any worries or concerns you may be having throughout your course of therapy/coaching.

Should you leave the area during your course of therapy/coaching, you can, if you wish, have any of the remaining sessions via telephone or skype. Should you not wish to take up this offer, you will not be reimbursed for any remaining sessions.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.